Cram Alert -

Returns

If, for any reason, you need to return ‘Products’ and or ‘ID Devices’ to us, you must do so within 28 days of the date of delivery. Please use the following procedure for returning any product to us:

i) Keep the product in the original packaging and in its original condition;
ii) Send the item to us by Royal Mail registered post at the following address:

Cram-Alert Returns Department
Church Cottages
Church Lane
Dereham
NR20 3NB

Please note the following points in relation to returns.

(a) All ‘Products’ and or ‘ID Devices’ must be returned to us unused and in the condition they were when received. We reserve the right to withhold refund of part or all of the purchase price if the ‘product’ or ‘ID device’ is returned in a condition which makes it unfit for resale;

(b) Cram-Alert shall not be liable for the non-receipt by us of returned ‘Products’ and or ‘ID Devices’. Please send returned ‘Products’ and or ‘ID Devices’ to us by registered post and retain a copy of the certificate of posting from the Post Office.

(c) Upon receipt by us of the returned ‘Products’ and or ‘ID Devices’, your credit/debit card will be credited in line with clause (a) above.