Definitions and Explanations

Definitions

‘Registered Account’

The registration of one or more persons onto the Cram-Alert ‘Family ID Register’ can include:

  •     Head of Family name and contact numbers
  •     Family contact details
  •     Holiday travel details

For each registered person:

  •     Name,
  •     age
  •     contact details
  •     pictures
  •     medical, allergy conditions
  •     Next-of-Kin and emergency contact details for each person in the Family Register.
  •     Crisis plans
  •     Records of required medication
  •     Donor information
  •     GP contact details
  •     Description of portable valuables and relevant serial numbers.
  •     Pictures of registered personal property
  •     Record of passport numbers, key numbers, bicycle frame numbers.
  •     Password and username generation
  •     Limited licence to access and store personal information on the Cram-Alert ‘Family ID Register’ database.

‘Family ID Register’

The database upon which a family may store contact details, medical and allergy details and additional helpful information for themselves and their family for access by the Cram-Alert ‘Emergency Response Centre’ for the purposes of reuniting any person or anything bearing a Cram-Alert ‘ID Device’ with its owner or family.

‘Registered Account Holder’

This is the person that is shown as the head of the family on the ‘Family ID Register’.

‘Products’

‘Products’ include any material products that are posted or despatched to a Cram-Alert customer on receipt of payment or otherwise. ‘ID Devices’ include ID tags and stickers, cards, registration certificates, promotional literature and brochures, packaging and all other physical items that may be available for purchase through the Cram-Alert web shop or by telephoning Cram-Alert.

ID tags, wristbands, lanyards, stickers, cards, tags or anything bearing the Cram-Alert telephone number and a unique ID reference number is known as an ‘ID Device’

‘ID Device’

An ‘ID Device’ is a device bearing the Cram-Alert telephone number and a unique ID number for that ‘ID Device’

After 7 days refunds for malfunction or wear and tear will be entirely at the discretion of Cram-Alert Sport ID Ltd.

All ‘ID Devices’ come with free  access to the ‘Emergency Response Centre’ via the telephone number on the ‘ID Device’. 

Any ‘ID Device’ where the telephone number or unique ID number becomes illegible, will no longer be deemed to be an ‘ID Device’ and Cram-Alert do not accept any responsibility for the condition of ‘ID Devices’ after the initial 7 day refund period has expired.
 

‘Emergency Response Centre’

Cram-Alert provides a central point to report the finding of a person, pet or item of personal property together with a unique Cram-Alert ‘ID Device’. 

All Cram-Alert ‘ID Devices’ display a 24/7 telephone number and a unique ID number.

When the ‘ID Device’ telephone number is called by someone finding it, together with a person, pet or item of personal property, the call is answered by the ‘Emergency Response Centre’

The finder is asked to quote the displayed unique ID number and provide a name and contact number for themselves. They are also asked for their location.

Cram-Alert staff immediately access the ‘Family ID Register’ via a web link using a password and username. They search on the unique ID number and view the owners ‘Family ID Register’ record.

Our Emergency Response Team telephone the owner using the stored contact details on the ‘Family ID Register’.



When the owner has been contacted our team inform them of the finders name, contact number and location. The owner is then responsible for contacting the finder.

When a person is found ill or injured by the emergency services Cram-Alert will provide the emergency services with such medical and allergy details that are stored on the ‘Family ID Register’ by the Family of the person(s) found. Detailed information will only be passed through the emergency service control room. 

the Cram-Alert team will inform Next-of-kin of the details of an accident only when there is no likelihood that the person will die. When this is likely the responsibility to inform the next-of-kin is passed to the emergency services that will be given the details stored on the Cram-Alert ‘Family ID Register’.

 

Explanations

Free ‘Public’ access to ‘Emergency Response Centre’ 

Access to the ‘Emergency Response Centre’ is free with the purchase of any ‘ID Device’.

You cannotpurchase access to the ‘Emergency Response Centre’ any period of time by credit or debit Card. Any credit or debit card sale payment is for ID Device(s), Re-register set up, administration and Postage.

‘Emergency Response Centre’ access is not offered not at the purchase transaction date. It is offered at point of Registration i.e.  When the customer has received their ID Tags and are in the process of Registering them.

Registered Families may have totally free access to the ‘Emergency Response Centre’ on the terms and conditions of their Registration.

Access to the ‘Emergency Response Centre’ telephone, can in certain circumstances be on a pay-as-you-go basis using a ‘premium rate’ telephone number at no more that ￡1.50 per minute.

Such pay-as-you-go telephone calls are only for the purpose of updating contact details, change of address or to update family records via an operator in the ‘Emergency Response Centre’.

Free access to the ‘Emergency Response Centre’ always to anyone reporting that they have found any Cram-Alert ‘ID Device’ or not that devices is attached to a person or item of personal property.
 

‘The Registration Process and Free access to the Emergency response Centre’ 

After your purchase of Cram-Alert ‘ID Devices’ you may register your family and ID Devices on the Cram-Alert Register. This can be done by visiting the Cram-Alert web site and is Free of further Charge. At the point of Registration you will receive access to the Register via the Cram-Alert web site and the public will receive Free access to the ‘Emergency Response Centre’ via the numbers on your ‘ID Device(s)’.